![]() ![]() If the Startup type box is set to Disabled, change it. Right-click the Windows Installer service, and then click Properties. Type services.msc in the Run Dialog, and then press Enter to open Services. On the desktop, press Windows key + R to open the Run Dialog. If you do not see the attachments, please open the article in a new tab. First, make sure that the Windows Installer service isn’t disabled. ![]() In case of an MSI data base corruption, try and uninstall the msi package with the attached tool - Windows Installer CleanUp Utility (see attached below)Ī customer also reported that he was able to remove the agent once he enabled the local windows firewall, you can try that as well. In general you need to manually remove all smart-x registry keys and file system folders\files. Use this PowerShell script linked here Additional Notes The script should remove all relevant smart-x keys. Download the file and run it in the command prompt as an administrator. If you get to a point the agent cannot be removed, find attached a batch file which will help you to remove the installed ControlUp Agent.You can also go to Add\Remove programs and right-click the agent and choose to remove.If the uninstallation fails, try to repair the installation by running the MSI package and then try to remove again.Run the same MSI package you originally used to install the agent and remove it.Press Refresh on the MSI COMMAND CENTER APP to verify that monitoring and OC functions are working properly. Find the IP address on the SoftAP Management Setting area, and enter the IP address on your MSI COMMAND CENTER APP to link your system. Solutionįirst thing you need to know is that an agent deployed by the Real-Time Console can be removed from the Console but an agent installed by MSI package can only be removed by the MSI package and not from the Console. Run MSI COMMAND CENTER APP on your mobile device. This might lead to an MSI data base corruption in addition to missing registry keys or files in the file system. The Agent was originally installed via MSI package and you tried to remove it via the Real-Time or with MSI package of a different ControlUp Agent version. There is also a link to a command prompt window. The ControlUp Agent fails the uninstall process. Links to RabbitMQ directories can be found in the Start Menu. ![]()
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